Refund policy

CUSTOMER CARE

Updated: June 10, 2026

Welcome. It is a matter of personal pride for P, myself, and our entire team to ensure you receive the absolute highest degree of quality and care. Whether this is your first time visiting the atelier or you are a familiar face, we want your time exploring our wares to be a genuine delight from start to finish. Naturally, we hope you'll find reason to return to us again and again. Should you have a special request, or if a concern arises, please do not hesitate to reach out. We will make every effort to see it sorted promptly and properly. We are always eager to hear how we might refine and improve our service to you!

Shipping & Payment

STANDARD ORDER PROCESSING As a small atelier crafting made-to-order pieces, we generally process standard orders within 5 to 7 business days. We always strive to expedite this process whenever possible, eager to get your selections out the door and on their way to you. Should we anticipate any unexpected delays for any reason, we will reach out to you immediately. Please do contact us if you have any questions whatsoever about your order's journey!

PERSONALIZED ORDER PROCESSING Every one of P's framed and unframed fine art prints is created specially for you upon ordering, and these typically ship within a week. For prints and curios carrying a personal touch, we ask that you allow 1 to 2 weeks for processing and shipping, as these require a bit of extra attention.

Unless you reach out to us directly (and quite quickly!) or we happen to have a question for you, we will not send a proof prior to printing and shipping. Therefore, we kindly ask that you double-check all spelling and details when you place your order to ensure everything is absolutely perfect.

CUSTOM ORDER PROCESSING Because the bespoke services we offer are so wonderfully varied, every custom order will be given its own specific project deadline upon ordering. It is truly essential that you contact us to discuss your vision before we can provide a proper timeline or quote. We look forward to collaborating with you to bring your ideas to life!

PACKAGING When it comes to preparing P's framed and unframed fine art prints and our other curios for their journey to you, we take the utmost care. Each individual unframed fine art print is tucked safely into a clear protective sleeve and sent off in a rigid, stay-flat mailer. If you happen to be taking home several prints at once, we will carefully evaluate the safest way to bundle them—whether that means a reinforced mailer or a sturdy cardboard shipping box, always cushioned with recyclable padding.

For our framed pieces and other curios, we wrap them snugly in protective, recyclable materials and a clear sleeve, finishing the parcel with a simple, neat bow of string or twine. Rest assured, we make certain everything is packed securely into sturdy shipping boxes so your new treasures arrive exactly as they left our hands.

PAYMENT We make every effort to ensure settling your account is as seamless and convenient as possible. As secure new payment options become available to us, we gladly add them to our online atelier. A current list of our accepted online payment methods can always be found neatly tucked in the footer of our website. For those wonderful occasions when you are able to arrange an in-person order at our Minneapolis studio, we warmly accept credit cards, cash, or checks.

SALES TAX When it comes to sales tax, we strictly adhere to the requirements set forth by state and federal governments. The exact tax applied to your purchase is determined by your parcel's final shipping destination. Rest assured, any applicable sales tax will be clearly noted for your review during the online check-out process, and it will also be thoroughly itemized on the receipt and packing slip included with your order.

SHIPPING Every parcel sets off on its journey directly from our Minneapolis studio. We primarily entrust our deliveries to the postal service (USPS), though we will occasionally call upon FedEx or UPS when the situation demands it. If you have a specific courier preference, please do contact us before finalizing your purchase, and we will see what can be arranged!

For our friends ordering from abroad: please be mindful that we cannot take responsibility for any international customs fees or duties your local government might impose. It is always a wise idea to check with your local customs office regarding the rules and regulations that may apply to your package once it crosses the border.

Return Policies

RETURN POLICY FOR STANDARD MERCHANDISE It is our sincere hope that every piece from the atelier brings you joy. However, should you need to part with standard merchandise, we kindly accept returns of unused, unworn, and unopened items within 30 days of receipt for a full refund.

If a piece was marked as a gift and shipped directly to you, we are quite happy to arrange an exchange for different wares. (If it was not explicitly marked as a gift, the thoughtful gift-giver will need to handle the return or exchange on your behalf).

Once we safely receive and inspect your parcel, your refund will be approved and a credit will automatically be applied to your original method of payment. Please allow up to ten days for this to process. We do ask you to note that shipping costs are non-refundable, and if you return merchandise, the original cost of shipping will be deducted from your refund. Naturally, items that are used, worn, opened, or marked as final sale—along with gift cards and downloadable products—cannot be returned. If you happen to receive a defective good, please let us know at once so we can expressly replace it or arrange a return!

To begin a return, simply contact us.

RETURN POLICY FOR PERSONALIZED OR CUSTOM MERCHANDISE Because of the highly unique nature of personalized pieces, once an order has been placed, we are unable to offer cancellations or refunds.

For our bespoke custom projects, we will ask you to sign a contract and provide a 50% deposit before we begin our work. This fee secures our time and materials and is non-refundable for any reason. Additional fees may occasionally be incurred if the services rendered or products purchased exceed the scope of your deposit, though we will always determine this within reason. Should you need to cancel a custom contract, please notify us immediately so we can halt work and minimize any extra charges.

We ask that you review your final proofs with a very careful eye. Once you approve a proof, you accept complete responsibility for the goods exactly as they are shown. We simply cannot accept returns for overlooked errors (including, but not limited to, incorrect dates, spelling, etc.). If errors are found after printing and a reprint is required, we can certainly do so at the customer's expense. As they are truly one-of-a-kind, personalized or custom gifts may not be returned or exchanged.

LATE OR MISSING REFUNDS If you have waited the standard ten days and have not yet seen your refund, we suggest taking a quick look at your bank account once more. Next, reach out to your credit card company and your bank, as there is often an official processing period before a refund formally posts to an account.

If you have done all of this and your funds are still missing, please contact us right away. We will make every effort to trace the issue and ensure your money is returned to you in a timely manner.