Refund policy

Updated: September 14, 2026

Welcome. It is a matter of personal pride for P, myself, and our entire team to ensure you receive the absolute highest degree of quality and care. Whether this is your first time visiting the atelier or you are a familiar face, we want your time exploring our wares to be a genuine delight from start to finish. Naturally, we hope you'll find reason to return to us again and again. Should you have a special request, or if a concern arises, please do not hesitate to reach out. We will make every effort to see it sorted promptly and properly. We are always eager to hear how we might refine and improve our service to you!

RETURN POLICY FOR STANDARD MERCHANDISE
It is our sincere hope that every piece from the atelier brings you joy. However, should you need to part with standard merchandise, we kindly accept returns of unused, unworn, and unopened items within 30 business days of receipt for a full refund.

If a piece was marked as a gift and shipped directly to you, we are quite happy to arrange an exchange for different wares or a gift card. If it was not explicitly marked as a gift, the thoughtful gift-giver will need to handle the return or exchange on your behalf.

Once we safely receive and inspect your parcel, your refund will be approved and a credit will automatically be applied to your original method of payment. Please allow up to ten days for this to process. We do ask you to note that shipping costs are non-refundable, and if you return merchandise, the original cost of shipping will be deducted from your refund. Naturally, items that are used, worn, opened, or marked as final sale—along with gift cards and downloadable products—cannot be returned. If you happen to receive a defective good, please let us know at once so we can expressly replace it or arrange a return!

To begin a return, simply contact us.

RETURN POLICY FOR PERSONALIZED OR CUSTOM MERCHANDISE
Because of the highly unique nature of personalized pieces, once an order has been placed, we are unable to offer cancellations or refunds.

For our bespoke custom projects, we will ask you to sign a contract and provide a 50% deposit before we begin our work. This fee secures our time and materials and is non-refundable for any reason. Additional fees may occasionally be incurred if the services rendered or products purchased exceed the scope of your deposit, though we will always determine this within reason. Should you need to cancel a custom contract, please notify us immediately so we can halt work and minimize any extra charges.

We ask that you review your final proofs with a very careful eye. Once you approve a proof, you accept complete responsibility for the goods exactly as they are shown. We simply cannot accept returns for overlooked errors (including, but not limited to, incorrect dates, spelling, etc.). If errors are found after printing and a reprint is required, we can certainly do so at the customer's expense. As they are truly one-of-a-kind, personalized or custom gifts may not be returned or exchanged.

LATE OR MISSING REFUNDS
If you have waited the standard ten days and have not yet seen your refund, we suggest taking a quick look at your bank account once more. Next, reach out to your credit card company and your bank, as there is often an official processing period before a refund formally posts to an account.

If you have done all of this and your funds are still missing, please contact us right away. We will make every effort to trace the issue and ensure your money is returned to you in a timely manner.